Business office team members at El Monte, Humphrey, Mid-Valley, and Roybal all participated in this great labor/management partnership effort – and are responsible for ACN’s all honored as part of the prestigious Productivity and Quality Awards.
Gateway Care Improvement Teams – or CITs – are small teams of frontline staff and managers, focused on improving processes impacting primary care patients. In 2013-14 teams worked on ensuring patients were able to call in to make appointments without long waits, and had easy access to change their primary care provider. The CITs also worked on making sure registration happened in a timely, efficient way when patients arrived for their appointment.
MLK CIT Project Report
https://www.seiu721.org/wp-content/uploads/2015/11/MLK2520projects25201-28-15-2-1.pdf
CITs in DHS (Powerpoint)
Award Announcement Flyer
https://www.seiu721.org/wp-content/uploads/2015/11/PQA20Award20Congrats20Flyer-1.pdf