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WHO WE ARE:
SEIU 721 is a dynamic and fast-growing labor organization recognized as one of the largest and strongest unions
of publicly funded employees in the nation. We represent over 100,000 workers and have over 200 staff employees
covering 6 counties in Southern California; including Ventura, Los Angeles, Orange, and Riverside counties and
numerous cities in these regions. Our members provide critical services within the public and private sectors in
diverse fields including health care, social services, libraries, courts, parks and recreation, public works, higher
education, mental health, and many others. They work tirelessly to care for the sick, protect the environment,
support families in need, and protect our communities’ most vulnerable individuals. We represent frontline workers
who impact millions of lives daily and make sure their work is respected and valued.
SEIU 721 organizes workers in the public and private sectors and empowers them to not only affect change in their
workplace, but at the political level as well. Through grassroots organizing, identifying, and developing leaders
within our Union, we make sure that our members voices are heard, and that the government is held accountable to
ensuring efficiency, advocating for those in need, and improving access to services.
SEIU 721 represents public and private service workers across Southern California who are committed to their
communities’ health and well-being. Our goal is to uplift those workers who have been historically marginalized and
give them a seat at the table so they may provide for their families for generations to come. We continue to grow our
outreach so that we can provide excellent representation and strengthen the power of workers in a changing labor
economy.
RESPONSIBILITIES:
The Member Connection Organizer (MC Organizer) will assist members with contract inquiries, advice on
workplace issues, information about union campaigns and activities or connect them with the appropriate
union representative. The Member Connection (MC) uses sophisticated call center and case management
technology to provide equal access to SEIU members, irrespective of which employer they work for, their
geographic location or the nature of their inquiry.
ESSENTIAL FUNCTIONS INLCUDE BUT ARE NOT LIMITED TO:
• Answering member service phone calls and associated inquiries.
• Providing excellence in customer care and member support services, including but not limited to grievance-related issues.
• Working to ensure that member issues are addressed in a timely fashion.
• Completing assignments, generally involving member support issues.
• Documenting member interactions in tracking system(s).
• Interfacing and interacting with members, stewards, local union staff, and other individuals and groups.
• Recommending enhancements to processes and procedures.
• Conduct informal resolution meetings over the phone between the member and management
• Research relevant resources to assist members
• Identify member representation needs
• Adhere to Standard Operating procedures
• Meet call performance, call quality and accuracy standards
• On an as needs basis, attend presentations, meetings and training at locals.• Organize members into their Union by providing participation options
• Organize open shop membership by conducting membership and Cope Conversations
MINIMUM REQUIREMENTS:
• High school diploma or equivalent is required, college degree preferred, but not required.
• 3 to 5 years of experience in a call center, customer service, or similar environment.
• Strong computer skills, including Microsoft Windows, Office and other productivity software.
• Ability to work effectively as part of a team.
• High level ability to communicate orally and in writing.
• Experience with call center and help desk is desirable, including call logging, incident tracking,
case management, and/or similar task.
• Ability to work effectively with members and staff from diverse ethnic, social, and economic groups.
• Experience with labor unions is required.
SALARY AND BENEFITS:
• Current hourly rate is $31.65 (entry) to $42.00 (15+ years).
• Fully paid benefit package including medical, dental, vision and a generous life insurance.
• The Member Connection Organizer is an UUP bargaining unit position subject to a staff union contract.
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TO APPLY:
Mail, fax or e-mail a cover letter, detailed resume, and the name, job title, address, and phone number of
three professional references to:
Human Resources Department
SEIU Local 721
1545 Wilshire Blvd. Suite #100
Los Angeles, CA 90017
Fax: (213) 402-3590
E-mail: careers@seiu721.org
SEIU Local 721 is an affirmative action employer and encourages applications from all qualified
candidates regardless of race, ethnicity, age, sex, sexual orientation, marital status, religion, or
disability. SEIU Local 721 works to ensure fair treatment of applicants and employees and
actively enforces zero tolerance policies against discrimination and sexual harassment.
Position will remain open until filled.
Posted internally on September 10, 2024